Cab Driver Story (The)
In the Cab Driver Story, author and customer service guru Shep Hyken talks about his unexpected experience while away on a business trip. The story demonstrates the value of exceeding expectations through emotional connections and achieving what Shep calls, “moments of magic”. Watch the very entertaining and informative video below (6 min 22 sec).
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Seven Strategies To Win Customers For Life
Take Shep Hyken’s free online customer service mini course at www.hyken.com/customer_loyalty_mc_intro.html.
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Building Great Customer Experiences
In their book Building Great Customer Experiences, Colin Shaw & John Ivens define “Customer Experience” as a blend of a company’s physical performance and the emotions evoked, intuitively measured against Customer expectations across all moments of contact.
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GO LOCAL! Get it in Downtown Owen Sound
Whether you live in, work in, or are visiting . . . Downtown Owen Sound has it all !
In today’s social and economic environment, it has become increasingly important that we work together to keep small city/town downtowns vibrant and sustainable. Here in Owen Sound, we are lucky …
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