Experience Downtown Owen Sound | Food, Shopping, Art, Entertainment, Professional Services, Culture, History, Nature, and so much more

Cab Driver Story (The)

September 17th, 2009 | Author: cbigley

In the Cab Driver Story, author and customer service guru Shep Hyken talks about his unexpected experience while away on a business trip. The story demonstrates the value of exceeding expectations through emotional connections and achieving what Shep calls, “moments of magic”. Watch the very entertaining and informative video below (6 min 22 sec).
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Seven Strategies To Win Customers For Life

September 5th, 2009 | Author: OSDIA Web Admin

Take Shep Hyken’s free online customer service mini course at www.hyken.com/customer_loyalty_mc_intro.html.
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Building Great Customer Experiences

August 26th, 2009 | Author: OSDIA Web Admin

In their book Building Great Customer Experiences, Colin Shaw & John Ivens define “Customer Experience” as a blend of a company’s physical performance and the emotions evoked, intuitively measured against Customer expectations across all moments of contact.
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GO LOCAL! Get it in Downtown Owen Sound

August 7th, 2009 | Author: OSDIA Web Admin

Whether you live in, work in, or are visiting . . . Downtown Owen Sound has it all !

In today’s social and economic environment, it has become increasingly important that we work together to keep small city/town downtowns vibrant and sustainable. Here in Owen Sound, we are lucky …
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News Highlights

Snow Removal Obligations
Well, get out the snow shovels, it’s that time of year again. Since we have so many new businesses in the DIA, we’re providing information from City By-Law No. 2008-046 A By-law to Regulate the Removal of Snow and Ice from Streets and Buildings in the City of Owen Sound. The following excerpts from this [...]
Mix 106.5 “Cash Cruiser” Is Coming Your Way
The Mix 106.5 “Cash Cruiser” will be visiting Downtown until Saturday, December 17th randomly selecting people on the street to answer a skill testing question to win “cash” in the form of Downtown Gift Certificates. If you answer correctly you will receive Downtown Owen Sound Gift Certificates in amounts of $25, $75 and $100. Downtown [...]
Downtown Owen Sound Gift Certificates
Here’s a great idea for a perfect Christmas gift – Downtown Owen Sound Gift Certificates! Downtown Owen Sound Gift Certificates are redeemable at any shop or business in the DIA. Use them in restaurants, stores, hair salons — everywhere! Use them just like you would a cheque. Downtown Owen Sound Gift Certificates are available in [...]
Overnight Winter Parking By-Law in Effect
The Owen Sound Police Service is reminding residents that the City’s overnight winter parking by-law is in effect from December 1st to March 31st. Parking on any City street or municipal lot is prohibited from 1:00 am to 7:00 am during those dates. Vehicle owners found in contravention of the by-law are subject to a [...]