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Cab Driver Story (The)

September 17th, 2009 | Posted by: cbigley

In the Cab Driver Story, author and customer service guru Shep Hyken talks about his unexpected experience while away on a business trip. The story demonstrates the value of exceeding expectations through emotional connections and achieving what Shep calls, “moments of magic”. Watch the very entertaining and informative video below (6 min 22 sec).

Do you have outstanding customer experience stories from Downtown Owen Sound? We’d love to hear them. Please send your stories to feedback@downtownowensound.ca.

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